Important - Please Read
Perfume Oil Direct LLC
Phone Hours: Monday to Friday 8:30am to 4:30pm EST (excluding major holidays)
Call Toll Free: (800) 418-7373
International/Not Toll Free: (772) 617-4589
Call or Text: (772) 266-2971
Please note we are unable to send text replies to International phone numbers.
Our current turnaround time is approximately 4 to 5 business days.
More questions answered on our FAQ Blog
Perfume Oil Direct does not offer refunds or cancellations on orders that have been completed, shipped or delivered. If your order has not been processed or completed, we can cancel the order and issue a refund. If an order has been completed a 20% restocking fee may apply as everything is made to order.
To ensure the quality of our product, we cannot accept returns on fragrances, lotions,shower gels, body butters, body sprays, raw shea butter and any product that is considered an open-able cosmetic. This is normal industry practice as well as Florida Health Law. Since the products are custom made to order, they can only be returned with prior approval. We encourage you to take advantage of our free sample policy to satisfy yourself of the high quality of these oils before purchasing larger quantities. This is to ensure that you will like our versions of the fragrances before purchasing a larger amount. We do not offer refunds in the event that you do not like our version of a fragrance so please test a sample first to ensure it suits your needs/preferences.
Returns of other products (such as displays, aroma lamps, empty bottles and other non-cosmetic items) can only be made with prior approval - Call customer service at 772617 4589 or email email@example.com for a Return Authorization Number(RAN#). If we can accept your return, you will receive a RAN# which must be written or typed prominently on the address label - any return without a RAN# will be refused. Customer will be responsible for any outbound and return shipping costs.
Unless we have made an error on your order, a re-stocking fee of 20% will apply - this helps cover labor costs when preparing and shipping your order and inspecting and putting the items back into stock. Re-stocking fee also applies to order cancellations if made after order has been filled.
If an order is refused or returned without authorization, the customer is responsible for any outbound shipping costs we have paid and any return charges.
Please contact firstname.lastname@example.org with any questions.
In the event that you receive an order that has been damaged in transit – please do not throw anything away. Photos must be taken of the outside of the box, inside of the box, packaging materials and any damaged contents. The shipping carrier also may need to inspect the package in the event of a claim. If there is no evidence to support a claim, we cannot proceed with a claim. For us to be able to help you, the damage must be documented thoroughly and reported within 3 business days of receiving the order.
UPS and FedEx are unable to deliver to PO Boxes or APO/FPO Addresses. If you choose UPS Ground with a PO Box provided as the shipping address, we may change the shipping method to UPS SurePost which is delivered by USPS.
We use USPS, UPS and FedEx for shipping. The shipping carriers base their rates on the weight of the package(s), service chosen, destination and dimensions of the box. The shopping cart is able to accurately calculate shipping for most orders.
We are always working with the latest technology and algorithms to help pull the most accurate rates. However, for some large and heavy orders, the website may not be able to calculate any shipping or it may not calculate the shipping amount correctly. We offer such a large range of products with no restrictions on quantities so this can make it difficult for shipping calculators to accurately calculate what size box or boxes an order will need.
For orders that need to ship in multiple large boxes, the shopping cart may not recognize this and will display a lesser rate than what is actually needed to ship the order. If the shipping rate calculated is significantly less than what the shipping carrier is charging us, we will contact you to let you know the balance we need to ship the order. If shipping rates are higher than what the shipping carrier is charging us, we will adjust the order accordingly and issue a refund for any overage.
Due to our low, wholesale prices, we are unable to absorb outbound shipping costs. The shipping rates displayed are pulled from the carrier website based on what the shopping cart calculates for the weight of the package. As mentioned previously, box dimensions and amount of boxes will also factor into the cost. There is a per order handling fee of up to $3.25 included in the shipping price displayed (provided that the rate calculated from the carrier is accurate). This is to help with costs of packaging materials, transaction fees and things of that nature. The shipping carriers also charge a higher base rate for the first 1 to 3lbs of weight in the package and the rates go up in smaller increments as the weight of the package increases. This means it costs less per item in shipping to ship more items at the same time.
If you select an expedited shipping method such as 2nd Day Air, Next Day Air, Overnight etc. please keep in mind that this does not bypass our turnaround time posted above. Expedited shipping only shortens the time in transit to you. It does not shorten the time it takes for us to process, fill and ship your order.
If you send your payment through "eCheck", please bear in mind this takes 3 to 5 business days to clear. Your order will not ship until the eCheck payment clears.
CREDIT/DEBIT CARD PAYMENTS & ORDER ADDITIONS
Payment is authorized on the card instantly and automatically as the order is placed. If you do not have sufficient funds in the account, the order will not go through. If the billing address entered does not match what the bank has on file for your card, this may also cause the card to decline.
For added security, our system does not show us the full card number or allow us to charge additional funds. If you would like to make additions to an order after it has been placed, you will need to provide us with the payment information again. There is a minimum charge of $10.00 to make additions to your order over the phone. Please note we always attempt to get your order processed in a timely manner, so we may not be able to accommodate every request.
The only other exception are overseas customers using freight forwarders in Florida (and potentially other states). There are now some freight forwarders with exempt Florida addresses so shop around and check with freight forwarders to see if they have this facility. By using a freight forwarder with an exempt Florida address, the automatic sales tax calculation system will recognize the address and sales tax will not be collected at checkout because your order is going to an approved freight forwarder for ultimate delivery outside the United States.
Import duties and other brokerage fees may be imposed by various authorities in your country and/or the shipping carrier and we have no control over this. If you do not pay the import duties and your order is returned, you are responsible for paying any outbound and return shipping costs. Your order would also be subject to a 20% restocking fee.
Please note that you must be the legal card holder of the credit/debit card you use, and we will only ship to the address your bank has on file for you for that card. Orders will not be shipped until we can verify this information.
Most International cards do not participate in the Address Verification System which is our primary means of verifying that we are shipping to the cardholder. If your card does not provide address verification, we may need to obtain verification through a form that we will email to you. It is usually better to use PayPal with a Confirmed shipping address to avoid paperwork and delays.
SHIPPING TO THE UNITED KINGDOM
As of January 1st 2021, we now must have a minimum order that exceeds £135 GBP (approximately $190.00 USD). This is due to new VAT Laws. Orders under £135 GBP are taxed in a new way. We would be required to register to collect and remit VAT on behalf of the UK. Unfortunately, this would increase our administration costs too much so the only solution is to require a minimum order for the UK. Orders over £135 GBP are still taxed in the old way at the boarder.
We encourage all of our customers to try samples first to make sure you like our version of the fragrance.
All of our products do not display any of our company information and come with a generic label. Customized labels are available on most prefilled items as well as sheets of labels.
STOCK OUTS/BACK ORDERS
In the unlikely event that we are out of stock of a product, if it does not effect a large portion of your order, a notice will be put on your invoice and the missing item will be refunded (for Debit/Credit Card/PayPal purchases) or credited to your account (for COD, Money Order or money transfer). If the item(s) make up a large portion of your order, we will contact you to either select an alternate item or see if you want to hold the order or refund the item.
Please be sure to check your email or voicemail so your order is not delayed.
Thank you for reading and understanding this Policy Page and if you have any questions, please be sure to contact us. We will respond to your email within 24 business hours.