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Shipping & Returns

Shipping & Returns

RETURN/REFUND POLICY

To ensure the quality of our product, we cannot accept returns on fragrances, lotions, shower gels, body butters, body sprays, raw shea butter and any product that is considered an open-able cosmetic. This is normal industry practice as well as Florida Health Law. Since the products are custom made to order, they can only be returned with prior approval. We encourage you to take advantage of our free sample policy to satisfy yourself of the high quality of these oils before purchasing larger quantities. This is to ensure that you will like our versions of the fragrances before purchasing a larger amount.

Returns of other products (such as displays, aroma lamps, empty bottles and other non-cosmetic items) can only be made with prior approval - Call customer service at 772 617 4589 Ext. 803 for a Return Authorization Number (RAN#). If we can accept your return, you will receive a RAN# which must be written or typed prominently on the address label - any return without a RAN# will be refused. Customer will be responsible for return shipping costs.

Unless we have made an error on your order, a re-stocking fee of 20% will apply - this helps cover labor costs when preparing and shipping your order and inspecting and putting the items back into stock. Re-stocking fee also applies to order cancellations if made after order has been filled.

We do not offer refunds on orders that have been completed and delivered.


SHIPPING ADDRESS

It is vital that you enter all the correct details for your shipping address including apartment or suite numbers where they apply. UPS charges $16.40 (UPS sets this fee) for an address correction of any kind. As wholesalers our profit margins are too low to absorb these costs. Any charges for address corrections will be passed on to the customer if the address is incorrect in any way. The shipping label is generated from the information that the customer enters on their order.

Common mistakes are wrong zip codes, lack of road directionals (SW, NE etc), lack of "Street", "Avenue", "Terrace" etc after the street name and lack of the apartment/suite/unit numbers associated with the address.

The shopping cart does give you a chance to review your entire order including the address before you check out. Please take that time to ensure your details are correct.

 

SHIPPING COSTS

The shipping costs are set by the shipping carriers we use (USPS, UPS and FedEx). They base their rates on the weight of the package, service chosen, destination and box dimensions. The shipping costs are not built into the low, wholesale prices of the products so we are unable to absorb shipping costs on any order. Due to the way the shipping carriers calculate their rates, it costs less per item in shipping to ship more items in a box together. The shipping carriers charge a higher base rate for the first 1 to 3lbs of weight in the package and the rates go up in smaller increments as the weight increases.

The shopping cart is usually able to calculate accurate rates for most orders. However, in some cases where an order needs to ship in multiple boxes or needs to ship in a large box, it is unable to calculate the correct rate. If the actual shipping rate is significantly higher than what the shopping cart quoted, we will contact you to pay the additional costs. If the actual shipping rate is lower than what the shopping cart quoted, we will refund the balance back to your payment source. We do try to help our customers as much as possible as we understand how frustrating shipping costs can be.


C.O.D. SHIPMENTS

COD shipments are available to current customers who have at least one product order in the past 3 months and have had a minimum of 3 pre-paid orders. First time orders must be pre-paid.

Please note UPS charges a COD handling fee of $15.50 in addition to the freight charge (this fee is subject to change as UPS updates their pricing). This will be added to your order total.

We do not offer any custom work on COD orders - this means no personalized labels and no custom scented products such as massage oils. Please understand that because of the variety of products we offer, it takes time and costs money to prepare your order - we must also pay UPS up front for freight and COD fee - we are trusting you to keep your end of the bargain and pay for your order on receipt. If you fail to pick-up and/or pay for your COD shipment - you will be billed for all handling fees associated with your order (minimum $25.00) Unless there is a very good reason, we will not ship COD to you again.

Please do not obtain a money order until we have confirmed with you that your order will be shipped COD. Please make the money order out to Perfume Oil Direct LLC.

Due to the high level of returned COD's, we may require a deposit for larger orders. You may chose to apply this deposit to any order, however if the deposit is not applied, you may order COD's with no restrictions on custom work, amount or shipping method.


BILLING/SHIPPING ADDRESSES

Due to the amount of online fraud, we can only ship to the matching billing address of the credit card used.

We understand sometimes orders need to be shipped to a different address, and in that case we have a Credit Card Authorization Form that we email to you. This form is to say "It is okay to use my card to ship to an address that is not my billing address". Once we receive the form back by fax or scan and email with all the correct information your order can ship to the address as requested.

For International or Domestic cards that do not participate in the Address Verification System we will also need this form to verify your address.


PAYPAL PAYMENTS

When using PayPal as your payment method, please make sure your account is VERIFIED and the shipping address used is CONFIRMED on your account. PayPal allows you to confirm a number of addresses with your account. Payments that come in from Unverified accounts and shipping to Unconfirmed addresses will not be accepted and you may encounter delays with your shipment.

If you send your payment through "eCheck", please bear in mind this takes 3 to 5 business days to clear. Your order will not ship until the eCheck payment clears.


OVERSEAS ORDERS

We ship to most European & Asian countries as well as CANADA, AUSTRALIA, NEW ZEALAND, KIRIBATI, CENTRAL AND SOUTH AMERICA. We use USPS, UPS and FedEx. The transit time depends on the shipping method chosen and your location. USPS First Class Mail International and USPS' services tend to be the slowest while UPS and FedEx are usually faster (where available). Import duties and other service charges may be imposed by various authorities in your country or the shipping carrier and we have no control over this.

Please note that you must be the legal card holder of the credit/debit card you use, and we will only ship to the address your bank has on file for you for that card. Orders will not be shipped until we can verify this information. Most International cards do not participate in the Address Verification System which is our primary means of verifying that we are shipping to the cardholder. If your card does not provide address verification, we may need to obtain verification through a form that we will email to you. It is usually better to use PayPal with a Confirmed shipping address to avoid paperwork and delays.

SAMPLE POLICY

Samples are supplied in a 1 dram (1/6oz) glass bottle with screw cap. First time customers may order 5 samples for a 6.95 s&h fee. This fee is refundable with first order of 100.00 or more. An additional 15 samples can be ordered on the first time order at 0.95 each. These are not refundable. This applies to samples only first time orders.  This means no products can be added to this order.

Customers ordering 100.00 or more in merchandise may select 5 samples also, these samples will be supplied free, however they must be requested in the comments box during check out. Due to the extremely high demand for samples, we now offer the 1 dram bottle pre-filled at $0.95 each with no quantity restrictions.


Customer Confirmation of Sale
 
IF you chose to pay by Money Order, then we must receive your payment within 5 business days to avoid automatic order cancellation. Please be sure to write your invoice/order number on the check or send a copy of your order along with the payment to PERFUME OIL DIRECT LLC, 6552 SE Federal Hwy, Stuart FL 34997


IF you paid by credit card or PayPal then your order will be processed without delay.
Wholesale Body Oils/The Perfume Place reserves the right to adjust prices and policies at any time as well as to refuse service to anyone.

If the website or catalog displays an incorrect price, we reserve the right to cancel your order and provide a refund or adjust to the current price. We encourage you to always order samples if you are not sure about any item, as all sales are final. Please see policy page for details.



Thank you for reading and understanding this Policy Page and if you have any questions, please be sure contact us.


 

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