Shipping & Returns
Our current turnaround time for shipping orders out is 4 to 5 business days. Expedited shipping does not bypass our turnaround time. Thank you for understanding.
SHIPPING ADDRESS CORRECTIONS
It is vital that you enter all the correct details for your shipping address including apartment or suite numbers where they apply. UPS charges $16.40 (UPS sets this fee) for an address correction of any kind. As wholesalers our profit margins are too low to absorb these costs. Any charges for address corrections or re-shipments will be passed on to the customer if the address provided to us is incorrect in any way.
Common mistakes are wrong zip codes, lack of road directions (SW, NE etc), lack of "Street", "Avenue", "Terrace" etc after the street name and lack of the apartment/suite/unit numbers associated with the address. Please also be aware of your browser's auto-fill feature and make sure it is not entering incorrect information.
UPS and FedEx are unable to deliver to PO Boxes or APO/FPO Addresses. If you choose UPS Ground with a PO Box provided as the shipping address, we may change the shipping method to UPS SurePost which is delivered by USPS.
The shopping cart does give you a chance to review your entire order including the address before you check out. Please take that time to ensure your details are correct. The shipping label is generated from the information that you enter on your order.
In the event that you receive an order that has been damaged in transit – please do not throw anything away. Photos must be taken of the outside of the box, inside of the box, packaging materials and any damaged contents. The shipping carrier also may need to inspect the package in the event of a claim. If there is no evidence to support a claim, we cannot proceed with a claim. For us to be able to help you, the damage must be documented thoroughly and reported within 3 business days of receiving the order.
We use USPS, UPS and FedEx for shipping. The shipping carriers base their rates on the weight of the package(s), service chosen, destination and dimensions of the box. The shopping cart is able to accurately calculate shipping for most orders.
We are always working with the latest technology and algorithms to help pull the most accurate rates. However, for some large and heavy orders, the website may not be able to calculate any shipping or it may not calculate the shipping amount correctly. We offer such a large range of products with no restrictions on quantities so this can make it difficult for shipping calculators to accurately calculate what size box or boxes an order will need.
For orders that need to ship in multiple large boxes, the shopping cart may not recognize this and will display a lesser rate than what is actually needed to ship the order. If the shipping rate calculated is significantly less than what the shipping carrier is charging us, we will contact you to let you know the balance we need to ship the order. If shipping rates are higher than what the shipping carrier is charging us, we will adjust the order accordingly and issue a refund for any overage.
Due to our low, wholesale prices, we are unable to absorb outbound shipping costs. The shipping rates displayed are pulled from the carrier website based on what the shopping cart calculates for the weight of the package. As mentioned previously, box dimensions and amount of boxes will also factor into the cost. There is a per order handling fee of up to $3.25 included in the shipping price displayed (provided that the rate calculated from the carrier is accurate). This is to help with costs of packaging materials, transaction fees and things of that nature. The shipping carriers also charge a higher base rate for the first 1 to 3lbs of weight in the package and the rates go up in smaller increments as the weight of the package increases. This means it costs less per item in shipping to ship more items at the same time.
If you select an expedited shipping method such as 2nd Day Air, Next Day Air, Overnight etc. please keep in mind that this does not bypass our turnaround time posted above. Expedited shipping only shortens the time in transit to you. It does not shorten the time it takes for us to process, fill and ship your order.
We ship to most European & Asian countries as well as CANADA, AUSTRALIA, NEW ZEALAND, KIRIBATI, CENTRAL AND SOUTH AMERICA. We use USPS, UPS and FedEx. The transit time depends on the shipping method chosen and your location. USPS First Class Mail International and USPS' services tend to be the slowest while UPS and FedEx are usually faster (where available).
Import duties and other brokerage fees may be imposed by various authorities in your country and/or the shipping carrier and we have no control over this. If you do not pay the import duties and your order is returned, you are responsible for paying any outbound and return shipping costs. Your order would also be subject to a 20% restocking fee.
Please note that you must be the legal card holder of the credit/debit card you use, and we will only ship to the address your bank has on file for you for that card. Orders will not be shipped until we can verify this information.
Most International cards do not participate in the Address Verification System which is our primary means of verifying that we are shipping to the cardholder. If your card does not provide address verification, we may need to obtain verification through a form that we will email to you. It is usually better to use PayPal with a Confirmed shipping address to avoid paperwork and delays.
COD shipments are available to current customers who have at least one product order in the past 3 months and have had a minimum of 3 pre-paid orders. First time orders must be pre-paid.
Please note UPS charges a COD handling fee of $15.50 in addition to the freight charge (this fee is subject to change as UPS updates their pricing). This will be added to your order total.
We do not offer any custom work on COD orders - this means no personalized labels and no custom scented products such as massage oils. Please understand that because of the variety of products we offer, it takes time and costs money to prepare your order - we must also pay UPS up front for freight and COD fee - we are trusting you to keep your end of the bargain and pay for your order on receipt. If you fail to pick-up and/or pay for your COD shipment - you will be billed for all handling fees associated with your order (minimum $25.00) Unless there is a very good reason, we will not ship COD to you again.
Please do not obtain a money order until we have confirmed with you that your order will be shipped COD. Please make the money order out to Perfume Oil Direct LLC.
Due to the high level of returned COD's, we may require a deposit for larger orders. You may chose to apply this deposit to any order, however if the deposit is not applied, you may order COD's with no restrictions on custom work, amount or shipping method.
Due to the amount of online fraud, we can only ship to the matching billing address of the credit card used.
We understand sometimes orders need to be shipped to a different address, and in that case we have a Credit Card Authorization Form that we email to you. This form is to say "It is okay to use my card to ship to an address that is not my billing address". Once we receive the form back by fax or scan and email with all the correct information your order can ship to the address as requested.
For International or Domestic cards that do not participate in the Address Verification System we will also need this form to verify your address.
When using PayPal as your payment method, please make sure your account is VERIFIED and the shipping address used is CONFIRMED on your account. PayPal allows you to confirm a number of addresses with your account. Payments that come in from Unverified accounts and shipping to Unconfirmed addresses will not be accepted and you may encounter delays with your shipment.
If you send your payment through "eCheck", please bear in mind this takes 3 to 5 business days to clear. Your order will not ship until the eCheck payment clears