Information - T&C's
Important - Please take a moment to read through our policies as placing an order on our website means that you have agreed to these terms and conditions set forth.Perfume Oil Direct LLC Email: sales@wholesalebodyoils.com Phone Hours: Monday to Friday 8:30am to 4:30pm EST (excluding major holidays) Call Toll Free: (800) 418-7373 International/Not Toll Free: (772) 617-4589 Text: (772) 888-1564, (772) 266-2971 Please note we are unable to send text replies to International phone numbers. Fax: 772-266-4485 Our current turnaround time is approximately 3 to 5 business days. EXPEDITED SHIPPING DOES NOT BYPASS OUR TURNAROUND TIME More questions answered on our FAQ Blog RETURN & REFUND POLICY Due to the nature of our products, all sales are final, except in cases where an error has been made on our part. Orders that have not yet been processed and filled may be canceled for a refund. If an order has already been completed, a cancellation may be subject to a 20% restocking fee. We cannot accept returns on fragrances, lotions, shower gels, body butters, body sprays, raw shea butter, or any product considered an open-able cosmetic. This is standard industry practice and consistent with health and safety regulations. We strongly encourage all customers to order samples before purchasing larger quantities, as we do not offer refunds or exchanges based on personal preference or scent differences. Errors on Our Part - If we make an error with your order (such as incorrect or missing items), please contact us within 3 business days of delivery. In many cases, we can resolve the issue without requiring the item to be returned, particularly where return shipping would not be practical or cost-effective. However, we reserve the right to request photos, documentation, return of the item, or a sample of the product for evaluation when necessary to verify the issue. Any such request will be determined on a case-by-case basis after communication with our team. Claims without sufficient documentation or evidence may not be eligible for resolution. Resolutions may include replacement, store credit, or refund, depending on the situation. Returns of non-cosmetic items (such as displays, aroma lamps, or empty bottles) require prior authorization. A Return Authorization Number (RAN#) must be obtained and clearly marked on the return shipment. Returns without a RAN# will be refused. Customers are responsible for all shipping costs associated with returns unless the return is due to our error. If an order is refused or returned, original shipping costs and any return charges billed by the carrier will be deducted from any applicable refund. A 20% restocking fee may also apply. COD SHIPMENTS COD shipments are available to qualified customers and orders only.
A COD fee of $22.50 (subject to change per UPS) will be added to all COD orders. This fee is charged by the shipping carrier and passed through to the customer. Failure to accept or pay for a COD shipment will result in charges for all associated shipping and handling fees. Future COD privileges will be restricted. Customized work such as personalized labels may be restricted on COD orders.All COD's are paid by Money Order made out to Perfume Oil Direct LLC. Please do not obtain a Money Order until we have confirmed your order can be shipped by COD.
We may require a deposit for large orders. BILLING/SHIPPING ADDRESSES & PAYMENTS BY CARD For fraud prevention, orders must ship to the billing address associated with the payment method unless verification is completed. If a different shipping address is required, a Credit Card Authorization Form may be required. Orders will not be shipped until verification requirements are satisfied. For International or Domestic cards that do not participate in the Address Verification System or 3D Secure, we may need this form to verify your address.We also recommend using PayPal as you can confirm multiple shipping addresses on the account.
3D Secure Authentication Our payment processor may require additional authentication through your bank or card issuer, commonly known as 3D Secure. This process may involve:
This authentication is handled entirely by your bank or card provider and is not controlled by our company. If the authentication step fails or is not completed, the transaction will be declined. In these cases, you will need to contact your bank or verify that your billing information matches what your bank has on file before attempting the transaction again. DAMAGED SHIPMENTS
If your order arrives damaged, you must notify us within 3 business days of delivery. Photos of the package (inside and outside), packaging materials, and damaged items are required. The carrier may also require inspection. Claims cannot be processed without proper documentation. Please do not throw anything away. Please email all photos and details to sales@wholesalebodyoils.com. DISCREPANCIES/SHORTAGES All discrepancies, shortages, or missing items must be reported within 3 business days of delivery. To help us investigate and resolve the issue, customers must provide:
All packaging materials must be retained until the issue is resolved, as the carrier or our team may require inspection. Claims without sufficient documentation may not be eligible for resolution. We reserve the right to determine the appropriate resolution based on the information provided. This may include requesting additional documentation or, in certain cases, return of the item or a sample for evaluation. Due to the nature of order fulfillment and shipping, reports made after the 3 business day window may not be eligible for review. SHIPPING ADDRESS ACCURACY & CORRECTIONS Customers are responsible for entering a complete and accurate shipping address at checkout. The shipping label is generated from the information provided on the order. Please ensure that all address details are correct, including apartment, suite, or unit numbers, directional indicators (such as SW, NE, etc.), and proper street designations (Street, Avenue, Terrace, etc.). Browser auto-fill features may enter incorrect information and should be reviewed carefully. PO Boxes and Shipping Methods Only one address can be used per shipment. Do not enter both a physical address and a PO Box in the same shipping address field. If USPS delivery to a physical address is not available, a PO Box must be used with a USPS shipping method only. Address Corrections & Carrier Fees Returned Shipments Due to Incorrect Address
If the order is re-shipped, additional shipping charges will apply. If the order is not re-shipped, it will be treated as a return and may be subject to a 20% restocking fee. Delays, Verification & Order Cancellation If we are unable to obtain a valid address, the order may be canceled. LOST PACKAGES When we create a shipping label for your order, you will receive a tracking number via email. If you have an account, you can also access tracking information there. Please monitor the tracking regularly and notify us promptly if any issues arise. Once an order has been shipped, it is in the possession of the shipping carrier. We will assist with tracking, investigations, and claims; however, delivery, handling, and final confirmation are the responsibility of the carrier. Carrier tracking, delivery confirmation, and delivery photos (when available) are considered valid proof of delivery for payment processors and financial institutions. If your tracking shows “Delivered” but you have not received your package, please take the following steps:
For USPS shipments, we recommend contacting your local Post Office and asking to speak with the Postmaster. UPS Investigations UPS investigations usually take 1 to 8 business days and require the customer to be available to receive calls from UPS. If UPS cannot reach you, the investigation may be closed. If an investigation is closed and must be reopened, the process and timeline will restart. These timelines are determined entirely by the carrier and are outside of our control. We cannot issue a replacement or refund until the carrier confirms that the package cannot be located. UPS does not cover losses due to theft. If tracking or delivery confirmation shows the package was delivered to the correct address, including delivery photos where available, the order is considered fulfilled. USPS & FedEx Packages Shipments sent via USPS or FedEx are insured through a third-party provider (Parcel Guard) Claims cannot be filed until 20 calendar days after shipment (or 40 days for international shipments). Once a claim is filed, customer verification may be required before the claim can be processed. Resolution timelines and approvals are determined by the insurance provider and are outside of our control. UPS Ground Saver UPS Ground Saver is an economical service where packages are often transferred to USPS for final delivery. Due to the structure of this service, UPS may not allow standard investigations to be opened, even in cases where UPS completed delivery. If an investigation cannot be opened, we must wait the required timeframe before filing an insurance claim through Parcel Guard. Claims involving UPS Ground Saver, FedEx or USPS deliveries usually take longer to resolve due to carrier and insurance restrictions that are beyond our control. Important Notes
DELAYED SHIPMENTS USPS does not guarantee their transit times and experiences delays often without reason. While we are not responsible for delayed shipments, please contact us via email and we will do everything we can to help move things along. For UPS shipments, if you notice it has not been scanned for a couple of days – please contact us via email promptly as this is unusual for UPS and an investigation would need to be started. With USPS shipments, it is common for there to not be detailed scans along every step. However, if a USPS package is beyond the normal transit time on the USPS website or shows “Arriving Late” on the tracking, we can assist with a missing mail search. RESTRICTED OR THIRD-PARTY DELIVERY LOCATIONS Certain delivery locations require additional handling or involve third-party intermediaries. These include, but are not limited to:
Customers are responsible for confirming that the recipient and location will accept the package and its contents before placing an order. Many facilities have specific rules regarding approved vendors, permitted items, labeling requirements or internal approval processes. Perfume Oil Direct cannot verify or guarantee acceptance by these facilities. If a package is refused, delayed, held for approval, or otherwise restricted by the facility, this is outside of our control. Orders shipped to these types of locations are considered delivered once the carrier confirms delivery to the address provided at checkout. If a package is accepted by the facility’s mailroom, receiving department, freight forwarder, or access point, responsibility transfers to that organization and their internal distribution process. If a package is refused or returned to us, original shipping costs are non-refundable. Return shipping charges billed by the carrier will also be deducted from any eligible refund along with a 20% restocking fee if the package is not being re-shipped. If additional documentation or vendor verification is required by the receiving facility, we may be able to assist when possible. Depending on what is required, a reasonable administrative fee may apply to cover the time involved. We strongly recommend confirming all facility requirements before placing an order to avoid delays, refusals, or additional fees. SHIPPING CHARGES We ship using USPS, UPS, and FedEx. Shipping rates are based on the weight, dimensions, destination, and service level selected. Our website uses automated shipping calculations to provide the most accurate rates possible; however, due to the wide range of products and order sizes we offer, certain limitations may occur. Rate Accuracy & AdjustmentsFor larger or heavier orders, the shipping calculator may not always account for:
If the shipping rate calculated at checkout is significantly lower than the actual carrier cost, we will contact you before shipping to confirm any additional amount required. If the calculated rate is higher than the actual shipping cost, we will adjust the order and refund any overage. Wholesale Pricing & Shipping Costs Our product pricing is structured for wholesale and does not include built-in shipping costs. Because of this, we are unable to absorb or subsidize shipping charges. All shipping costs reflect the rates charged by the carrier based on the details of your order. Handling & Packaging Shipping charges may include a small handling component (up to approximately $3.25 per order) to help cover packaging materials, processing, and related costs. Due to this, shipping charges may be subject to sales tax depending on state and local laws. Carrier Pricing Structure Shipping carriers charge a higher base rate for the first 1 to 3 pounds of a package, with costs increasing more gradually as weight increases. As a result, shipping multiple items together is typically more cost-effective per item than shipping smaller orders separately. EXPEDITED SHIPPING Expedited shipping methods (such as 2nd Day Air, Next Day Air, or Overnight) apply to transit time only. They do not reduce or bypass our order processing and turnaround time. All orders are processed in the order they are received, and our current turnaround time applies before shipment regardless of the shipping method selected. Selecting an expedited shipping option means your order will ship using a faster service once it has been completed, not that it will be processed faster. Shipping time begins only after the order has been processed and handed off to the carrier. SENSITIVITY / ALLERGEN DISCLAIMER Fragrance and some cosmetic products sold by Perfume Oil Direct LLC contain fragrance ingredients and in some cases, alcohol or other commonly used cosmetic components (DPG). While reactions and sensitivities are uncommon, they may occur and are beyond our control. Perfume Oil Direct LLC is not responsible for skin irritation, allergic reactions, sensitivities or adverse responses to any product. Such reactions do not indicate a defective or misrepresented product. Our fragrance manufacturers are members of the International Fragrance Association (IFRA) and allergen declarations can be provided upon request. Customers are solely responsible for determining whether a product is suitable for their personal use. For this reason, we encourage all customers to order samples or small quantities to test products/fragrances prior to purchasing larger amounts. By placing an order, you acknowledge and accept that all cosmetic products are used at your own risk, and that sensitivity or allergic reactions do not qualify for refunds, returns, replacements or chargeback claims.
When using PayPal, your account must be verified, and the shipping address used must be confirmed within your PayPal account. Payments from unverified accounts or with unconfirmed shipping addresses may be delayed, declined, or canceled. If payment is sent via eCheck, please note that it may take 3 to 5 business days to clear. Orders will not be processed or shipped until the payment has fully cleared. ORDER ADDITIONS If you would like to add items to an existing order, requests must be made as soon as possible. For security and compliance reasons, we do not have access to full card details and are unable to modify or add charges to an existing transaction after it has been authorized. If we are able to accommodate your request, a separate payment will be required. We will send an invoice through our payment processor, either via Stripe or PayPal, depending on the original payment method. There is a minimum charge of $10.00 for order additions. While we make every effort to accommodate changes, once an order has entered processing, we may not be able to modify it.
Sales tax is applied to orders in accordance with applicable state and local tax laws based on the shipping destination. We currently collect and remit sales tax in the following jurisdictions: Florida, Arkansas, Georgia, Illinois, Indiana, Kentucky, Louisiana, Maryland, Michigan, Minnesota, Nevada, New Jersey, North Carolina, Ohio, Puerto Rico, Texas, Virginia, and Wisconsin. Sales tax rates vary by state, county, and city and are calculated automatically at checkout. Resale CertificatesIf you are purchasing for resale and qualify for tax exemption, you must provide a valid resale certificate for the applicable state. Resale certificates must:
Certificates can be emailed to: sales@wholesalebodyoils.com We are required to keep valid resale certificates on file and may request updated copies periodically. If a valid certificate is not on file at the time of purchase, sales tax will be applied. Freight Forwarders & Tax ConsiderationsSome freight forwarders may provide addresses that are recognized as tax-exempt within certain jurisdictions. If a tax-exempt address is used, sales tax may not be applied at checkout based on how the address is classified. However, it is the customer’s responsibility to ensure compliance with all applicable tax laws in their final destination country. We ship to many international destinations using USPS, UPS, and FedEx. Transit times vary depending on the shipping method selected and destination country. USPS services are generally more economical but may have longer and less predictable transit times. UPS and FedEx services are typically faster where available. Import Duties, Taxes & Fees Customers are responsible for all import duties, taxes, brokerage fees, and any other charges required by their country for delivery. These charges are not included in the product price or shipping cost and are determined by the destination country’s customs authority. We do not have control over these fees and cannot guarantee their amount Refused or Unpaid Duties If import duties or fees are not paid and the shipment is:
the customer is responsible for:
If the order is returned to us, it may be subject to a 20% restocking fee. If we are billed by the carrier or customs authority for unpaid duties or fees, you agree to reimburse us in full. Unpaid balances may be referred to a collections agency. Declared Value & Customs Documentation All international shipments are declared at the full and accurate purchase value. We do not alter declared values or mark shipments as “gifts” to reduce or avoid customs duties or taxes. Shipping Carriers & Brokerage Fees UPS and FedEx shipments may include brokerage fees in addition to duties and taxes, particularly for shipments to countries such as Canada. USPS shipments usually do not include brokerage fees but may still be subject to duties and taxes upon delivery. Payment & Address Verification For fraud prevention, international orders may require additional verification before shipment. If verification cannot be completed, the order may be delayed or canceled. United Kingdom Orders Due to UK VAT regulations effective January 1, 2021, orders shipped to the United Kingdom must meet a minimum order value of £135 GBP (approximately $190 USD). Orders below this threshold require the seller to collect and remit VAT at the point of sale. At this time, we are not registered to collect UK VAT for low-value shipments. For this reason, our website is configured to prevent orders below this threshold from being completed at checkout. Orders that do not meet the minimum will not be processed. Orders that meet or exceed £135 GBP are subject to import VAT, duties, and any applicable fees upon arrival in the United Kingdom. These charges are the responsibility of the customer and are collected by the carrier or customs authority. SAMPLE POLICY Due to the subjective nature of fragrance products, we do not offer refunds or exchanges based on scent preference. Ordering samples is the best way to ensure a product meets your expectations. First-Time Sample Offer (U.S. Only) New customers within the United States may order 5 samples for a $6.95 shipping and handling fee. The shipping fee is refundable with a qualifying product order of $100.00 or more. Orders must meet the following criteria:
Due to the number of conditions required, our shopping cart is not able to automatically apply or adjust this offer. All sample-only orders are reviewed and adjusted manually after they are placed to ensure they meet the eligibility requirements. Samples with Product Orders Customers placing an order of $100.00 or more in merchandise may request up to 5 free samples. Samples must be requested in the order comments at checkout. If no request is made, samples may not be included. Due to high demand, additional samples are available for purchase with no quantity restrictions. CHARGEBACK/DISPUTE POLICY We are committed to resolving any order issues quickly and fairly. Customers agree to contact us first via email (support@wholesalebodyoils.com) and allow up to 2 business days (Monday - Friday) for a response before initiating a dispute with their bank or payment provider. Most issues can be resolved directly without involving a third party. Dispute Review & Evidence Disputes submitted without valid cause may be formally challenged using:
Carrier confirmation of delivery is considered valid proof of fulfillment. Fees & Cost Recovery Payment processors may charge non-refundable dispute fees regardless of the outcome of the case. If a dispute is filed and later withdrawn, reversed, or denied, we reserve the right to recover any associated fees and costs incurred as a result of the dispute. Future Orders Filing a dispute is treated as a breakdown in the normal resolution process. As a result, we reserve the right to limit or refuse future orders associated with the customer, including name, email address, billing details, or shipping address. PRIVATE LABELLING Our products are supplied with generic labeling and do not display our company branding. Custom labeling may be available on select products and is offered as a convenience when order requirements are met. While we make every effort to ensure accuracy, minor variations or errors may occur. Replacement of labels is not guaranteed for minor discrepancies.
We receive frequent requests for best seller recommendations; however, fragrance preferences vary widely based on factors such as location, demographics, and customer base. For this reason, we do not provide standardized best seller lists. We encourage customers to test products and develop their own selection based on their specific market and customer preferences. Please see our blog for more details on this. Our fragrances are developed based on demand and feasibility. Due to the cost and time involved in developing new fragrances, we are unable to fulfill all requests. Customer feedback is always appreciated and may be considered when evaluating future additions to our catalog.
Bulk fragrance products are sold by weight, not by bottle volume. Bottles are filled to ensure that the purchased weight is met or exceeded. As a result, bottles may not appear completely full due to differences between volume capacity and weight. STOCK OUTS/BACK ORDERS In the event that an item is out of stock:
Orders may be delayed while awaiting a response. Customers are responsible for monitoring email or voicemail for communication regarding their order. Customer Confirmation of Sale By placing an order, you confirm that all information provided is accurate and that you agree to all policies outlined on this website. If paying by money order, payment must be received within 5 business days or the order may be canceled. For credit card and PayPal payments (excluding eCheck), orders are processed once payment is authorized. We reserve the right to adjust pricing, correct errors, cancel orders, or refuse service at our discretion.
Main Office - NOT a walk-in Store 7993 SW Jack James Dr Stuart, FL 34997 |