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Shipping & Returns

Shipping & Returns

MINIMUM ORDER

We no longer have a minimum order for online, prepaid orders.  A $50.00 minimum applies to phone orders, COD orders and Western Union orders.

C.O.D. SHIPMENTS

COD shipments are available to current customers who have at least one product order in the past 3 months and have had a minimum of 3 pre-paid orders.  First time orders must be pre-paid.

Please note UPS charge a COD handling fee of $12.50 in addition to the freight charge.  This will be added to your order total.  

We do not do any custom work on COD orders - this means no personalized labels and no custom scented products such as massage oils.  Please understand that because of the variety of products we offer, it takes time and costs money to prepare your order - we must also pay UPS up front for freight and COD fee - we are trusting you to keep your end of the bargain and pay for your order on receipt. If you fail to pick-up and/or pay for your COD shipment - you will be billed for all handling fees associated with your order (minimum $25.00) Unless there is a very good reason, we will not ship COD to you again.

Please do not obtain a money order until we have confirmed with you that your order will be shipped COD.  

Due to the high level of returned COD's, we may require a deposit for larger orders.  You may chose to apply this deposit to any order, however if the deposit is not applied, you may order COD's with no restrictions on custom work, amount or shipping method.

BILLING/SHIPPING ADDRESSES

Due to the amount of online fraud, we can only ship to the matching billing address of the credit card used.

We understand sometimes orders need to be shipped to a different address, and in that case we have a Credit Card Authorization Form that we email to you. This form is to say "It is okay to use my card to ship to an address that is not my billing address". Once we receive the form back by fax or scan and email with all the correct information your order can ship to the address as requested.

For International or Domestic cards that do not participate in the Address Verification System we will also need this form to verify your address.

PAYPAL PAYMENTS

When using PayPal as your payment method, please make sure your account is VERIFIED and the shipping address used is CONFIRMED with your account. PayPal allows you to confirm a number of addresses with your account. Payments that come in from Unverified accounts and shipping to Unconfirmed addresses will not be accepted and you may encounter delays with your shipment.

SHIPPING ADDRESS

It is vital that you enter all the correct details for your shipping address including apartment or suite numbers where they apply. UPS charges $12.35 (minimum) for an address correction of any kind. As wholesalers our profit margins are too low to absorb these costs. Any charges for address corrections will be passed on to the customer if the address is incorrect in any way.

Common mistakes are wrong zip codes, lack of road directionals, lack of "Street", "Avenue", "Terrace" etc after the street name and lack of the apartment/suite/unit numbers associated with the address.

The shopping cart does give you a chance to review your entire order including the address before you check out. Please take that time to ensure your details are correct.

DISCREPANCIES/SHORTAGES

Any discrepancies or shortages with an order must be reported to us within 3 days upon receiving the order. This is to help insure no tampering has occurred from the time the order has been received.

Sales Tax

We require a re-sale number from any business in the state of FLORIDA otherwise sales tax of approximately 6.5% will have to be collected (exact percentage is dictated by your county).  No sales tax will be collected on orders being shipped outside of FLORIDA

OVERSEAS ORDERS

We ship to most European & Asian countries as well as CANADA, AUSTRALIA, NEW ZEALAND, CENTRAL AND SOUTH AMERICA.  Shipping is via Global Priority Mail or Global Express Mail with insurance and transit time is approximately 3 to 10 business days depending on destination country and service chosen.  Import duties or other charges may be imposed by various authorities in your country and we have no control over this.  Actual shipping costs and options for your specific order and destination will be calculated and emailed to you usually within 24 hours of placing your order.  You will have the option at that time to choose shipping method or cancel the order.  Please note that you must be the legal card holder of the credit/debit card you use, and we will only ship to the address your bank has on file for you for that card.  Orders will not be shipped until we can verify this information.

RETURN POLICY

To ensure the quality of our product, we cannot accept returns on fragrances, lotions, raw shea butter etc., this is normal industry practice as well as Florida Health Law. Since the products are custom made to order, they can only be returned with prior approval. We encourage you to take advantage of our free sample policy to satisfy yourself of the high quality of these oils before purchasing larger quantities.  Returns of any other product can only be made with prior approval - Call customer service at 772 617 4589 Ext. 803 for a Return Authorization Number (RAN#) If we can accept your return, you will receive a RAN# which must be written or typed prominently on the address label - any return without a RAN# will be refused. Unless we made an error on your order, a re-stocking fee of 20% will apply - this helps cover labor costs when preparing and shipping your order and inspecting and putting the items back into stock. Re-stocking fee also applies to order cancellations if made after order has been filled.

SAMPLE POLICY

Samples are supplied in a 1 dram (1/6oz) glass bottle with screw cap. First time customers may order 5 samples for a 5.95 s&h fee. This fee is refundable with first order of 100.00 or more. An additional 15 samples can be ordered on the first time order at 0.85 each. These are not refundable. This applies to samples only first time orders.  This means no products can be added to this order.

Customers ordering 100.00 or more in merchandise may select 5 samples also, these samples will be supplied free, however they must be requested in the comments box during check out. Due to the extremely high demand for samples, we now offer the 1 dram bottle pre-filled at $0.85 each with no quantity restrictions.

PRIVATE LABELLING

Please note - custom labels are provided on pre-filled items as a free service for our customers when certain order minimums are met.  While we will make every effort
to avoid errors - we will normally not replace labels
due to minor errors.
Thank you for understanding - we appreciate your business

BEST SELLER LISTS

We get numerous requests daily for best seller lists, however it is not possible to provide meaningful lists because what sells best depends entirely on your customer base.  Preferences vary from one location to another, and depend on age groups, male/female mix etc.  This is one of the few niche marketing opportunies available today.  Most products today are mass produced for the mass market.  The personal fragrance business is just that... personal.  There is no easy way around it, you must get to know your customer base over time and this way you will build a loyal customer base and a long term enjoyable business.

A good starting point is with the newest fragrances along with the classics.  Our newest fragrances at any given time are listed on a "scroller" on our home page. Ask a few friends what their favorite fragrance is and this will give you another way to make a start.  Getting started is the most important step, your knowledge will grow with your growing customer base.

Please check our Blog for more info!

FRAGRANCE REQUESTS

All our fragrances are developed from the original fragrance to ensure the highest standards of quality and the best possible duplicates.  The approximate cost of developing each fragrance is 600.00.  Many factors are considered before adding a new fragrance including the number of requests we get for a particular fragrance.  We appreciate and welcome your input but please understand that while we would love to offer every fragrance, it is not always possible.   

BULK FRAGRANCES - SOLD BY WEIGHT

Bottles are not measuring devices.  Even though they are referred to by their nominal size for example 4oz, 8oz etc they actually have a higher capacity.  To ensure that we always deliver at least the amount of oil sold, each bottle is weighed for accuracy.  For example, a 4oz bottle weighs 0.4oz and has a capacity of close to 5ozs.  The filler weighs the bottle and if it weighs 4.4ozs or more, it passes, if less than 4.4ozs, more oil is added.  This guarantees that you will always receive at the very minimum, the amount of oil you purchased, however the bottle will not be full.


Customer Confirmation of Sale
 
IF you chose to pay by Money Order, then we must receive your payment within 5 business days to avoid automatic order cancellation. Please be sure to write your invoice/order number on the check or send a copy of your order along with the payment to THE PERFUME PLACE, PO BOX 1628, HOBE SOUND, FL 33475.
 
IF you paid by credit card or PayPal then your order will be processed without delay.
Wholesale Body Oils/The Perfume Place reserves the right to adjust prices and policies at any time as well as to refuse service to anyone.

If the website or catalog displays an incorrect price, we reserve the right to cancel your order and provide a refund or adjust to the current price. We encourage you to always order samples if you are not sure about any item, as all sales are final. Please see policy page for details.

STOCK OUTS/BACKORDERS

In the unlikely event that we are out of stock of a product, if it does not effect a large portion of your order, a notice will be put on your invoice and the missing item will be refunded (for Debit/Credit/Paypal purchases) or credited to your account (for COD, Money Order or Western Union). If the item(s) make up a large portion of your order, we will contact you to either select an alternate item or see if you want to hold the order or refund the item.

Please be sure to check your email or voicemail so your order is not delayed.



Thank you for reading and understanding this Policy Page and if you have any questions, please be sure contact us.

 
THANK YOU FOR YOUR ORDER.

 

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